Hildegard's Skill: Conflict Management

The ability to identify, address, and de-escalate interpersonal friction, differing communication styles, or operational disputes within a team constructively to maintain group cohesion, safety, and performance. The practices concerning the resolution of conflicts or disputes in an organisation or institution, or outward with clients/customers. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it by learning from the errors made.