Evidence Performed by Jennifer Moffeit-Vacher
- NameMicrosoft Enterprise Strategic Roadmapping and Client Retention
- Description
Wings4U required immediate, high-stakes operational intervention to launch its first physical corporate office in the United States while simultaneously mitigating the critical threat of losing its largest enterprise account, Microsoft.
To secure this relationship and stabilize the account, a future-proof strategic roadmap was designed and implemented, focusing on building high-quality localized customer references and global market growth metrics. This initiative successfully prevented client disengagement, deepened stakeholder trust, and provided the chief executive officer with a viable, structured commercial plan for sustainable expansion in the Western Hemisphere.
- Start Date2016-03-01
- Duration4 months
- TypeProfessional
- ForWings4U
- TitleAccount Manager, US, Canada, LATAM
- Primary ResponsibilitiesDesigned future-proof strategic roadmaps to secure long-term engagement with high-value enterprise accounts. Collaborated directly with the Chief Executive Officer to formulate expansion and strategic partnership plans for the United States market. Developed localized product reference models to deepen enterprise client retention and prevent account churn. Sourced and pitched to U.S.-native technical writers to secure the right talent to ensure client requests were completed with needed rigor and knowledge of the market.
Used Skills
- Rankof 77Details(name, duration, recency, competency)NameDurationRecencyCompetency
- Cross-functional Collaboration5 yearsThis monthCompetent13
- Client Management6 years7 months agoCompetent5
- Stakeholder engagement1 year, 11 months4 years agoProficient5
- Program Development2 years, 3 months10 years agoProficient4
- Strategic Roadmapping4 months10 years agoCompetent1
- Recruiting1 year, 1 month7 years agoCompetent3